WYE RIVER KENNEL POLICIES AND FREQUENTLY ASKED QUESTIONS
MY PET HAS BEEN SICK, BUT WE ARE GOING OUT OF TOWN. CAN WE STILL BOARD WITH YOU?
All pets must be in good general health to board and play at Wye River Kennel. No pets exhibiting signs of serious illness, pets with contagious viruses or pets with any other potentially transferable diseases/sicknesses will be accepted.
MY NEIGHBOR AND I BOTH HAVE DOGS BOARDING THE SAME WEEKEND. CAN THEY JUST STAY IN THE SAME ENCLOSURE?
Because your pets safety and security is our number one concern, Wye River Kennel does not allow pets from different families to be boarded in the same enclosure.
DO WE HAVE TO LEASH OUR DOGS DURING DROP OFF AND PICK-UP? THEY USUALLY JUST JUMP IN THE CAR ON THEIR OWN ACCORD.
For the safety of all pets, visitors and employees, customer's pets are required to be
on leash and under control (or in a carrier) at all times while on the property with
CAN I BRING MY OWN PET FOOD OR IS IT SUPPLIED WITH MY STAY?
We provide Purina® Dog Chow premium food for all canine guest and they love it! We can also provide dry cat food as well. We welcome owner provided food all animals; however, we require it to be pre-packaged, individually portioned and labeled per meal. For complete details on feeding, CLICK HERE.
WHAT HAPPENS IF THERE IS AN EMERGENCY WITH MY PET DURING ITS STAY
AND I CANNOT BE REACHED?
We will need an emergency contact while you are away. This is a person we can easily get in touch with to make any decisions regarding your pet's health, during the boarding visit.
I WILL BE ON VACATION, WILL YOU NEED A PHONE NUMBER IN CASE OF AN EMERGENCY?
Yes. Should an emergency arise, we will need a phone number and/or e-mail address where we can reach you, the pet owner, while you are away. In the event of an emergency, we will first reach out to you, the pet owner. If we are unable to make contact with you, we will reach out to your emergency contact.
WHAT HAPPENS IF MY PET IS ON MEDICATION AND/OR SUPPLEMENTS.
All prescription medications and supplements should be provided in their original containers. We will follow the instructions as prescribed by the veterinarian. Prescription medication MAY NOT be included / mixed in pre-packaged food.
For complete details on our medication/supplement policy, CLICK HERE.
IM NOT SURE IF MY PET HAS FLEAS. DOES IT MATTER IF THEY HAVE FLEAS?
It is required that all pets staying at Wye River Kennel be on a flea/tick preventative program. If your pet is not, we do require that you let us know. We take the health and well being of all our guest very seriously. If your pet is not on a preventative treatment program, we may require a pre-admission flea/tick examination. This service can be performed by one of our groomers for a nominal fee; however, an advance appointment is absolutely necessary as our groomers work on an appointment only basis. Your veterinarian can help you choose a program to eliminate fleas and ticks.
TELL ME MORE ABOUT YOUR BATHING AND GROOMING SERVICES...
We do our absolute best to keep your pet as clean as possible during there stay with us. That said, lets be honest...they are dogs. During there stay with us, they absolutely love to run, play, dig and just have fun, much like we do when we are on vacation (minus the digging of course). We highly recommend a bath and/or grooming before your pet's departure from our kennel due to the amount of outdoor play time and walks everyone receives. As most of our customers can attest to, they love having their dogs bathed, prior to pick up. Please inquire about our bathing and grooming services, and for more information, CLICK HERE.